Privacy Security Policy
Effective Date

We welcome you to 5Paisa P2P Limited ('5Paisa'). We value the users of our website (the "Website") and protection of their privacy and trust are very important to us. We understand that you may be concerned about the collection, use and disclosure of your personal identifiable information ("Personal Information") shared by you with us. This Privacy Policy describes the information collected from you, mode of collection of this information and manner of handling the same after we collect it from you. By using the Website you are accepting the practices described in this Privacy Policy. Further, you also give us the consent to use Your Personal Information by 5Paisa-P2P in accordance with the terms set out in this Privacy Policy and share the same with its group companies / associate company etc. This Privacy Policy governs the use of the website (“Website”). 5Paisa urges you to review the information provided in this Privacy Policy.

  • Sensitive Personal Data / Information:
    Sensitive Personal Data / Information refers to the information that you provide to us, viz. your name, correspondence address, phone/mobile number, email address, credit card number, PAN, TAN, IT returns, bank account details, passport details, driving license details, personal statements, income sources, need for finance and other financial information.
  • Non-Personal Information:
    Non-Personal Data / Information refers to the information that such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address ("Non-Personal Information").
  • Providing Information to Us:
    Sensitive /Personal Data / Information is collected from you when you provide or upload the same on our website or portal. If you create a either a Lender Account or a Borrower Account, we may collect your personal credentials like name, tax identification number, mailing address, email address, credit card number, pan number, tan number, income tax returns, bank account number, passport details, driving license details, personal statements, reasons for seeking finance, income sources and other information that we request during the registration process, and any information that you provide on your 5Paisa. If you sign up to receive a newsletter, we will collect your email address.

    Like most other websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, clickstream patterns, and the dates and times that the Website and 5Paisa are accessed. We also contract with several online partners to help manage, monitor and optimize our Website and 5Paisa Services and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.
  • Proprietary Information:
    We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, and providing customer support. Your personal information shall also be shared with the other members of this website. Upon acceptance of these terms and conditions, you hereby agree and offer your absolute consent to share your personal information (but not your Sensitive Personal Data / Information) with third parties with whom 5paisa may have any contractual relation. 5Paisa is not required to seek your consent every time in respect of sharing your personal information with third parties. We would further share your personal information with marketing agencies and other businesses if we in our sole discretion understand that your information may be used to market the Website or a product or service. We may also make public, your personal information in relation to any testimonials and feedback that you may provide us with and you hereby grant us the right to make such testimonials and feedback public on any public platform that we may chose. The term Personal Information shall include your name, address, e-mail id and mobile phone number, your images and photos, if any, but it shall not include any data in relation to your financial status, income statements, earnings, source of earnings, personal identification numbers, passwords, code numbers, bank account numbers, credit card numbers, expiry dates relationship numbers, CVV numbers, encryptions, cookies and other such electronic details.”
  • Non-Personal Information:
    We use Non-Personal Information to track for various internal purposes, such as providing, maintaining, evaluating, and improving our Services and the Website.
  • Disclosure to Successors:
    We may disclose your Personal Information to any successor-in-interest of ours, such as a company that acquires us. In the event 5Paisa goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred. You will be intimated via email or by a notice on our Website of any such change in ownership or control of your Personal Information.
  • Disclosure to Unaffiliated Third Parties:
    We shall keep your personal information and Sensitive Personal Data / Information private and confidential. We may disclose your Personal Information and/or Sensitive Personal Data / Information to prevent an emergency, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a summon or court order).
  • Disclosure to Third Party Service Providers and Online Partners:
    We may contract with various third parties who help us provide, maintain and improve the Website and our Services. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing Services in question. We cannot guarantee that such third parties will not disclose your Personal Information. In no circumstances, 5Paisa shall disclose data in relation to your financial status, income statements, earnings, source of earnings, personal identification numbers, passwords, code numbers, bank account numbers, credit card numbers, expiry dates relationship numbers, CVV numbers, encryptions, cookies and other such electronic details.
  • Disclosure of Non-Personal Information:
    We may disclose Non-Personal Information, to potential strategic partners, advertisers, investors, customers, and others. You may opt-out of the sharing of this information by mailing the grievance redressal officer. However, it cannot be easily used to identify you personally.
  • Internet Advertising:
    We may use third party service providers to serve ads on our behalf across the Internet and sometimes on the Website. They may collect certain information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major websites.
  • Disclosure to Credit Rating Agencies & Reserve Bank of India:
    To make an improvement in its business 5Paisa may share the personal information of a user with Credit Rating Agencies and the information shall be shared with Credit Rating Agencies in the event, Reserve Bank of India issues guidelines or direction in this regard.

A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and 5Paisa, provide you with a more personalized user experience, and to allow you to login and begin use of 5Paisa Services automatically when you visit the Website.

A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behavior of the user visiting the Website or receiving the e-mail.

Cookies and web beacons used by 5Paisa and our online partners are not linked to Personal Information. This Privacy Policy covers the use of cookies and web beacons by 5Paisa and does not cover the use of cookies or web beacons by any other third party, or advertiser.

  • Personal Information:
    Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
  • Website Content:
    The content that you store, post, or transmit on or through the Website, such as message board postings, storefront pages, and images on your Products, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.

You can obtain a copy of and request that we correct errors in your Personal Information by emailing us at You may mark the mail to grievance officer Ms. Nandini Canchi (

For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the 5Paisa Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact us at +91 8976689766.

Security The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international basis. By providing 5Paisa with your Personal Information you acknowledge and agree that we may store your Personal Information and transfer it to and from our servers. We endeavor to protect all Personal Information collected through the Website in a safe, confidential and secure manner.


We may make changes to the Privacy Policy from time to time. We will notify you of any material changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. If you receive notification or a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled.


You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.


The 5Paisa Services are intended for users ages 18 and older only. Accordingly, we will not knowingly collect or use any Personal Information from individuals that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from an Individual under the age of 21.


We provide you the opportunity to opt-out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at We also offer you an opportunity to opt-out of certain communications through the account management screen. If you need assistance you may contact us at

If we choose to disclose your Personal Information to a third party in a manner that is not set forth in this Privacy Policy you will be notified so that you can make an informed choice about sharing your Personal Information with that third party.

If you have any questions or comments regarding this Privacy Policy, please contact us on +91 8976689766.